Refund Policy

Last Updated: August 24, 2026

At Core CE Credits, we want every learner to have a clear and positive experience with our continuing education courses. This Refund Policy explains when a refund may be requested for courses, bundles, or other purchases made through our website.

1. Refund Eligibility

Because our courses are digital educational products that provide immediate access after purchase, refund requests are reviewed on a case-by-case basis.

A refund may be considered when:

• You have purchased a course or bundle by mistake.
• You experience a technical issue that prevents you from accessing the purchased course and we are unable to resolve the issue.
• You were charged more than once for the same purchase.
• A significant issue with the purchased course prevents you from reasonably completing the course.

To be eligible for consideration, refund requests should generally be submitted within 14 days of the original purchase.

2. Digital Course Access

Core CE Credits provides instant access to purchased courses. Because digital course content becomes available immediately after enrollment, accessing or substantially completing a course may affect eligibility for a refund.

We may consider factors such as:

• The amount of course content accessed.
• Whether lessons have been completed.
• Whether quizzes or assessments have been attempted.
• Whether a certificate has already been issued.
• The date the purchase was made.

Completion of a course and issuance of a certificate generally makes the purchase non-refundable.

3. Non-Refundable Purchases

Refunds generally will not be provided for:

• Courses that have been substantially completed.
• Courses for which a certificate has already been issued.
• Purchases made outside the applicable refund period.
• Failure to complete a course within a preferred timeframe.
• Changes in personal circumstances after purchase.
• Failure to meet an individual’s licensing or renewal requirements when the course’s stated approval and requirements were available before purchase.
• Purchases where the learner has violated our Terms and Conditions.

4. Duplicate Charges

If you believe you were charged twice for the same course or transaction, please contact us as soon as possible.

After verifying the duplicate transaction, Core CE Credits will refund the duplicate charge to the original payment method where appropriate.

5. Technical Problems

If you cannot access a course because of a technical problem, please contact our support team before requesting a refund.

We will make reasonable efforts to investigate and resolve the issue. If the problem cannot be resolved and prevents you from receiving the purchased service, we may offer a refund or another appropriate resolution.

6. How to Request a Refund

To request a refund, contact Core CE Credits at:

Email: info@corececredits.com

Please include:

• Your full name.
• The email address associated with your Core CE Credits account.
• Course or bundle name.
• Order or transaction information, if available.
• Date of purchase.
• Reason for the refund request.
• Any relevant details about technical or billing issues.

Providing complete information helps us process your request more efficiently.

7. Refund Review

All refund requests are reviewed by Core CE Credits. Submitting a request does not automatically guarantee that a refund will be approved.

We may request additional information to verify the purchase and determine whether the request meets the requirements of this policy.

8. Approved Refunds

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Once processed by Core CE Credits, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

9. Course Approval and CE Requirements

Core CE Credits provides courses intended to satisfy specific continuing education requirements. Course pages identify the applicable approval status and requirements.

Learners are responsible for confirming that a particular course meets their individual licensing, renewal, or continuing education requirements before purchasing.

A refund is not automatically available solely because a learner later determines that a course does not satisfy a particular requirement that was available or identifiable before purchase.

10. Changes to Courses

Core CE Credits may occasionally update course materials, course descriptions, instructors, assessments, or other course features.

Minor updates or changes to course content do not automatically qualify for a refund.

If a substantial change materially affects a purchased course, Core CE Credits may review refund requests on an individual basis.

11. Policy Changes

Core CE Credits may update this Refund Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

The refund policy applicable to a purchase will generally be the policy in effect at the time of that purchase, unless otherwise required by applicable law.

12. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us:

Core CE Credits
Maryland, United States
Email: info@corececredits.com